Accessibility Policy

Textphone and Translation Service

We do not have a Textphone service available but we do have access to translation services should you require these, including for Welsh speakers during our office hours on +44 (0)7973 666178. If a member of the team is unable to take your call please leave a message and we will get back to you. If you cannot easily communicate in English, ask about our translation service.

Accessibility and the Trillenium Website

This website is run by Trillenium (UK) Ltd. This page states our intention that our website is usable and accessible to all users and details some of the measures taken. This website’s objective is to conform to the guidelines for UK government websites, which support the W3C’s web content accessibility guidelines 1.0, Level AA, to ensure web accessibility standards have been achieved and are maintained.

Alternative Text

All images on this site are accompanied by a brief alternative text which where appropriate identifies an image or its function. This alternative text (alt-text) is generally only visible when the browser’s automatic image loading feature is turned off.


All text links are written so that they make sense when read out of context.


Most Adobe Acrobat Portable PDF files on this site are tagged to allow basic accessibility. For more information about PDF accessibility see the Adobe website accessibility section. For more help with Acrobat files generally and a link to download Acrobat Reader see the site help page.

Text Size

The text on this website has been styled using a fixed value in a style sheet. This means that users cannot easily change the text size using their browser settings.


Our website supports Browsealoud. Browsealoud reads web pages aloud for people who find it difficult to read online. Click here to download Browsealoud

More Help

For more information and help about changing your browser settings please visit the BBC’s My Web My Way pages.If you have any further accessibility issues or problems, please contact the online team at