Yes, there is. You can always choose an address different from the one you've added in your account.

At this moment, it is possible to check a 3D profile of any product together with all the product's details.

Yes. You are guaranteed to have a genuine package delivered on time. In case the item is damaged, do not accept it but ask for a suitable document or information about the following steps.

There is no such limitation.

In case you can’t log in Trillenium while you’re at work, internet caffe or school, you probably have a closed firewall port 12005. If the 3D application loading stops at the so called “yellow screen” during loading of Trillenium Live! you might want to open your firewall port 12005.

Please contact your system-administrator and request the opening of port 12005.

Trillenium is the world's first virtual 3D shopping mall. We've used all the best 3D technology for modeling and PC games to expand users' experience during online shopping.

However, Trillenium is much more than just an ordinary web shop. Apart from a wider offer, there is also a possibility of social networking inside the mall.

You can interconnect with friends, talk, ask and get information from a virtual salesman. Over a period of further development, Trillenium will evolve into a complete social networking platform.

Yes, there is. When previewing each product you will find detailed information about it. Moreover, if you need extra information, do not hesitate to contact the virtual salesman.

Mastercard, Visa, Amex and Diners. In the future we plan to enable the usage of other cards, too.

Both the selection and buying routine are very simple. Interface opens as soon as you click on a product. You change the quantity and put it in your shopping cart by clicking on "+". Then go to the cash desk counter and pay for it.

In this case, please make a note of the wrong delivered product. We advise you to make this note with the delivery person and we recommend you not to accept the wrong product. To avoid such inconvenience always check the delivery content first.

There are features for both male and female avatars offered upon entering Trillenium. Over a period of further development Trillenium will provide users with more options related to avatars.

Yes, there are. Though users may want to know each store decides on its own percentage and time of discounts.

You are welcome to walk through Trillenium as "a guest". However, due to payment and delivery service you must sign in.

In order to provide you with quality and fast service, some shops promptly require information about your location.

No, there isn't. You are welcome to log in any time 24/7.

This is only up to shops and credit card service providers.

Yes, there's a location map for all parts of the mall.

Use arrows and so called WSAD keys. Avatar rotation is done by pressing right or left arrow. Check the details on the Controls page.

Delivery hours are up to each shop's service. It is clearly written in the shop's details and it is viewable in every shop.

Only the best ones with the top quality goods. Check the mall map for the list of shops.

Choose your own avatar upon entering Trillenium. You are always free to change it in your account. There are different features related to avatar changing, such as: hair style, hair colour, eye colour, top, bottom, shoes etc.

There are all kinds of products such as groceries, IT goods, clothes, cosmetics etc. The selection is up to trade companies in Trillenium.

Yes there is. Read about personal data protection and about the way Trillenium uses your data here: Terms of use and Privacy policy

Yes, there are. While walking through the mall, you are able to text other users (chat). Over a period of further development you will be able to participate in mutual activities such as kart racing, dance, live chat etc.

No requirements are needed for registration. All it takes is to fill registration form.
However, due to payment and delivery service your personal data must be authentic.

Of course. Trillenium is completely free of charge. However, a certain fee must be paid only in case you are a tenant.

Being a long-term user is beneficial due to acceptable prices and different discounts.

At the moment it is possible to pay by a credit card or a debit card. In the future you will be able to pay by a prepaid model.

You can have products delivered anywhere in Croatia, although the price will depend on each shop's location. In the future, Trillenium will open its doors in other Croatian cities which will provide favourable delivery conditions elsewhere.

Unity 3D is the platform which Trillenium has been made on. It allows the usage of 3D technology for the web browser display in different operative systems ( Windows 2000/XP/Vista/7,OS X,10.3.9 or new) as well as for the Internet browsers (Internet Explorer,Firefox,Safari,Opera...).

In order to use Trillenium you must install Unity 3D player (plug-in). The size of it is app.1.5MB and it enables you to see 3D graphics in your internet browser. You can compare it with Flash or Silverlight players which are used for multimedia contents. But unlike them, once you install Unity3D for all the browsers in your computer, you'll never have to do it again. Plug-in is safe to use and it doesn't take computer resources while it's out of usage.

• Install Unity3D plug-in (player)
• Check the version of your Unity player

No such limitation is present in Trillenium.

Yes, there is an avatar salesman in each shop who advises you about shopping. Yet, within defined hours there will be a real salesman answering all your questions. For further information please contact trillenium@trillenium.com

Depending on the shopping activity, it is possible to review up to 12 months of shopping history.

Avatar salesmen will keep you posted on products, discounts and other information. Soon there will be a service for providing customers with current shopping facilities.